What is your return policy?
We offer a 30-day free returns period from the time you place your order. If you’re not sold by day 30, you can return your shoes for free with no questions asked, even if you’ve been staying active in them. Please note, we only offer either one return or exchange per order.
How many times can I exchange?
We only offer a one time exchange within our 30-day return and exchange policy.
How do I make a return or exchange?
Log into your account to create the RMA request. If you checked out as a guest, please contact firstname.lastname@example.org and our customer service team will help you facilitate a return or exchange.
If you received your shoes via DHL, you can book a free return with DHL using the prepaid shipping label included in your box.
If you received your shoes via UPS, you can book a free return using the prepaid shipping label included in your box.
If your request is for an exchange, we’ll send out your new pair as soon as we receive your first pair back at our warehouse.
If your request is for a refund, we’ll issue a refund back to your original form of payment as soon as we receive your order back at our warehouse.
For any additional help or questions, please email us at email@example.com.
When can I expect my refund?
Hold tight, it can take our warehouse team up to three weeks to receive and process your return. We’ll be sure to send you a refund notification email as soon as we’ve issued your refund.