What is your return policy?
We offer a 30-day free returns period from the time you place your order. If you’re not sold by day 30, you can return your shoes for free with no questions asked, even if you’ve been staying active in them.
How many times can I exchange?
We only offer a one time exchange within our 30-day return and exchange policy.
How do I make a return or exchange?
To make a return login and visit your account page, click on order history and select the appropriate order. Click ‘Request Warranty’ and complete the web form to let us know which products you will be returning. Once complete, you will receive an email with the DHL link to schedule a pick-up.
Use the DHL return label that is provided in your package to schedule the pick-up and you are all set.
Once we receive the return or exchange pair at our warehouse we will issue you the full refund or ship you the exchange pair.
When can I expect my refund?
Hold tight, it can take our warehouse team up to three weeks to receive and process your return. We’ll be sure to send you a refund notification email as soon as we’ve issued your refund.